Terms & Conditions

Here at Portobello Fashion our aim to provide the smoothest shopping experience, so we won't take too much of your time with our Terms & Conditions:

Our primary goal is to offer everyone purchasing from our business the smoothest and hassle-free experience, to save your time with quick clicks to buy and fast shipping and save you money with our fantastic quality products at the best prices available.

You may return an unwanted item only if the following conditions are met:

• Notification and Timing: You must notify us within 48 hours of receiving the product. All returns must be made within 7 days of receipt. Returns sent without prior approval will not qualify for a refund.
• Condition of Returned Goods: Items must be returned:
  • Fully packaged
  • Unused and in a resalable condition
  • With proof of purchase (receipt or dispatch note)
• Return shipping costs are your responsibility. Once we receive and inspect the goods, we will issue a refund.
• Non-Returnable Items:
  • Clearance items, sale, or special offer products cannot be returned.
  • Delivery charges are non-refundable for unwanted items.
  • If you are dissatisfied with your order, please call us at +442088380808 (Monday to Friday, 10 am to 6 pm) for assistance.

Note: These terms do not affect your statutory rights.

We cannot refund or cancel your purchase if:

• You return an item without proof of purchase.
• The item is broken, damaged, or used.
• The goods were a special order made to your specifications.