Terms & Conditions

Here at Portobello Fashion, we aim to provide the smoothest shopping experience so that we won't take too much of your time with our Terms & Conditions:

Our primary goal is to offer everyone purchasing from our business the smoothest and most hassle-free experience, to save your time with quick clicks to buy and fast shipping, and save you money with our fantastic quality products at the best prices available.

You may return an unwanted item only if the following conditions are met:

• Notification and Timing: You must notify us within 48 hours of receiving the product. All returns must be made within 7 days of receipt. Returns sent without prior approval will not qualify for a refund.
• Condition of Returned Goods: Items must be returned:
  • Fully packaged
  • Unused and in a resalable condition
  • With proof of purchase (receipt or dispatch note)
• Return shipping costs are your responsibility. Once we receive and inspect the goods, we will issue a refund.
• Non-Returnable Items:
  • Clearance items, sale, or special offer products cannot be returned.
  • Delivery charges are non-refundable for unwanted items.
  • If you are dissatisfied with your order, please call us at +442088380808 (Monday to Friday, 10 am to 6 pm) for assistance.

Note: These terms do not affect your statutory rights.

We cannot refund or cancel your purchase if:

• You return an item without proof of purchase.
• The item is broken, damaged, or used.
• The goods were a special order made to your specifications.

Customers and authorised resellers are permitted to use product images of our products from our website for advertising, promoting, and selling genuine products purchased from us.

The use of the images from our website only applies to our products. Images sourced from us must not be used to advertise, promote or sell products supplied by other manufacturers, brands or vendors, nor in any manner that could mislead customers regarding the origin of the product.

We reserve the right to revoke permission to use our product images if they are used in a misleading, deceptive or unauthorised way